CRM + Call Center in one platform
Intelligent CRM & Call Center Software — Built for Growth
Boxiel helps sales teams, support centres, and BPOs run inbound, outbound, or blended campaigns with powerful dialers, smart routing, real-time dashboards, and detailed reporting—backed by voice minutes and SMS workflows suited to high-volume operations.
Trusted by operators connecting with customers in France, the United Kingdom, Spain, Belgium, the Maghreb (Morocco, Tunisia, Algeria), and across Africa.
Live Operations Snapshot
RealtimeSupervisor tools include live monitoring, call controls, and dashboards inspired by modern call center best practices.
Designed for call centers, BPOs, and teams across industry verticals.
Global voice & SMS coverage for modern contact centres
Whether your traffic is concentrated in Western Europe or distributed across North and sub-Saharan Africa, Boxiel is built to support voice minutes, SMS (A2P and campaign use cases), and full CRM context on one stack. Prioritise France, the UK, Spain, and Belgium alongside expansion in Morocco, Tunisia, Algeria, and the wider continent—without juggling disconnected tools.
Deploy Boxiel cloud or on-premise, keep supervisor and QA controls aligned with your compliance rules, and route inbound and outbound traffic with the same dialer and reporting fabric. Request a tailored walkthrough for your destinations and volumes.
Features that power high-performance campaigns
Boxiel supports inbound/outbound/blended operations with dialers, routing rules, monitoring, reports, and CRM tools, similar to what modern call center suites offer.
Dialers for Every Sales Motion
- Predictive / Progressive
- Preview / Auto / Manual
- Answering Machine Detection (AMD)
Smart Call Routing
- Round Robin, Fewest Calls
- Idle-since routing
- IVR + queue rules
Supervisor & Quality Tools
- Live call monitoring & controls
- Whisper / Barge-in / Transfers
- Call recording & history
CRM + Lead Management
- Leads, contacts, follow-ups
- Disposition + script popups
- Web form capture
Reporting & Dashboards
- Live dashboards
- Agent & campaign stats
- Export-ready reports
Integrations & Control
- Role-based access
- 3rd-party API integration
- SMS A2P & campaign flows (operator rules)
- DNC & blacklist tools
Solutions for every team
Whether you run sales, support, or a full call center operation, Boxiel adapts to your workflow.
Sales Teams
Increase talk time, connect rates, and conversions with powerful dialers and CRM automation.
- Lead pipelines
- Auto follow-ups
- Real-time performance
Customer Support
Deliver faster resolutions with smart queues, IVR flows, scripts, and full customer context.
- Queue & routing rules
- Call history
- Quality monitoring
BPO & Call Centers
Run high-volume inbound/outbound/blended campaigns with full supervisor control and reporting.
- Multi-campaign management
- Role-based access
- Compliance tools (DNC)
Deploy Boxiel your way
Cloud or On-Premise. Single-tenant or Multi-tenant. Built to scale.
☁️ Cloud
Launch quickly with scalable infrastructure — ideal for growing teams and distributed agents.
- Fast onboarding
- Elastic scaling
- Lower IT overhead
🏢 On-Premise
Keep everything within your environment — best for enterprises and regulated industries.
- Full data control
- Custom security policies
- Integration-friendly
Single-Tenant
Dedicated environment to support focused operations or single-entity organizations.
Multi-Tenant (SaaS Ready)
Centralized control across branches or customers — perfect for SaaS business models.
Business outcomes you can measure
Improve communication, customer experience, and ROI with automation and insights.
Stronger Communication
Keep teams aligned with shared CRM context.
Better CX
Route calls smarter and resolve faster.
Reduce Costs
Automation reduces manual effort.
Increase Sales
More connects, more conversions.
Save Time
Scripts + disposition + workflows.
Better Utilization
See agent performance in real time.
Data Decisions
Reports help guide strategy.
Improve ROI
Track results, optimize campaigns.
About Boxiel
Boxiel is a next-generation CRM + call center platform designed to help organizations scale outreach and support with confidence.
Built with modern architecture, Boxiel supports campaign management, dialers, routing rules, monitoring, and reporting — with a clean UI and customization options for different business workflows.
What you get
- Unified CRM + telephony workflow
- Supervisor control & QA tools
- Campaign performance reporting
- Cloud / On-Prem deployment options
Frequently asked questions
Quick answers about Boxiel CRM, call center features, and coverage.
What is Boxiel?
Does Boxiel support voice minutes and SMS?
Which countries and regions does Boxiel serve?
Can Boxiel run in the cloud or on-premise?
How do I get started with Boxiel?
Request a demo
Tell us what you need — we’ll show you how Boxiel fits your operation.